Refund policy

At Linsora, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, cancellations, refunds, and damaged products are handled when you purchase from Linsora.shop.

1. Your Consumer Rights

If you are a consumer purchasing from Linsora online, you have certain rights under UK consumer protection law.

Nothing in this policy is intended to limit or exclude any statutory rights you may have, including your rights in relation to faulty, damaged, misdescribed, or unsuitable goods.

For most online purchases, consumers have a legal right to cancel their order within 14 days after receiving the goods, subject to applicable legal exceptions.

2. Damaged or Faulty Products

If your camera or other product arrives damaged or is faulty, please contact us as soon as possible.

For damaged products, we ask that you notify us within 30 days of the date of delivery.

When contacting us, please provide:

Your order number
Your name
A description of the issue
Clear photographs or video showing the damage, where possible
Photographs of the packaging if the damage appears to have occurred during delivery

We may request additional information to help us assess the issue.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, or refund.

3. Change-of-Mind Returns

For online consumer purchases, you may have a statutory right to cancel your order within the applicable cancellation period, even if the product is not faulty.

Where you exercise a statutory cancellation right, the product should be returned in accordance with the applicable legal requirements.

The product should be handled only as much as necessary to establish its nature, characteristics, and functionality. We may be entitled to make a deduction where the value of the goods has been reduced by handling beyond what is reasonably necessary to inspect them.

Certain products or circumstances may be excluded from cancellation rights where permitted by law.

4. Return Conditions

Where a return is permitted, please ensure that:

The product is securely packaged.
All accessories supplied with the product are included where applicable.
The product is returned with its original packaging where reasonably possible.
The return is sent to the return address provided by Linsora.

We recommend using a tracked delivery service and keeping proof of postage.

5. Refunds

Once we receive the returned product or the information required to process your request, we will review the request.

Our standard review period is up to 7 business days.

If a refund is approved, it will normally be issued to the original payment method.

Refund timing may also depend on your payment provider or bank.

Where applicable, refunds will include the amount required by UK consumer law, including the standard delivery charge for a valid statutory cancellation.

6. Return Shipping Costs

For a valid return relating to a damaged or faulty product, Linsora will handle return shipping in accordance with applicable consumer law.

For a change-of-mind cancellation, return shipping may be the customer's responsibility where permitted by law and where the required information about return costs was provided before purchase.