Frequently Asked Questions
Here are answers to some of the most common questions about shopping at Linsora.
About Linsora
What does Linsora sell?
Linsora is an online camera store offering a selection of digital cameras and camera-related products.
Our collection can include cameras from brands such as Canon, Fujifilm, and Sony, including compact, mirrorless, and professional camera models.
Where is Linsora based?
Linsora is based in the United Kingdom.
Our business address is:
34 Plantation Ave
Aylestone
Leicester
LE2 8PQ
United Kingdom
Do you have a physical camera shop?
Linsora operates as an online store. Please contact us before visiting our business address, as it should not be assumed to be a public retail showroom or customer collection point.
Products
What brands do you sell?
Our selection may include cameras from well-known brands such as:
- Canon
- Fujifilm
- Sony
Our available products change over time.
Are your cameras new or used?
The condition of each camera depends on the individual product listing.
Please carefully check the product title and description for information about condition, included accessories, packaging, and other relevant details before purchasing.
Do cameras come with accessories?
This depends on the individual product.
If accessories are included with a camera, they will be stated in the relevant product listing. Some listings may include additional accessories or an original box.
Please refer to the specific product description for the exact contents of each order.
Is the original box included?
Only where stated in the individual product listing.
If an original box is included, this information will be specified in the product description.
Can I ask questions about a camera before ordering?
Yes. If you need clarification about a product, its specifications, condition, accessories, or anything else shown in a listing, please contact us before placing your order.
Orders
How do I place an order?
Simply select the camera or product you want, add it to your cart, and proceed through the checkout process.
Once your order has been successfully submitted and payment has been confirmed, we will begin processing it.
Will I receive an order confirmation?
Yes. An order confirmation is normally sent to the email address provided during checkout.
Please check your spam or junk folder if you do not see it.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
If the order has already been processed or dispatched, cancellation may no longer be possible. Your statutory consumer cancellation rights remain unaffected.
Shipping
Where do you ship?
Linsora currently ships within the United Kingdom only.
We do not currently offer international shipping.
How long does delivery take?
Our standard timeline is:
Order processing: 1–2 business days
Delivery: 4–6 business days
The estimated total time is therefore approximately 5–8 business days.
Delivery estimates are not guaranteed dates and may occasionally be affected by circumstances outside our reasonable control.
When will my order be dispatched?
Orders are normally prepared within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Will I receive tracking information?
Where tracking is available for your delivery method, tracking information may be provided once your order has been dispatched.
What if my order arrives damaged?
If your camera arrives damaged, please contact us as soon as possible.
We ask that damaged-product claims be reported within 30 days of delivery.
Please provide your order number and clear photographs or video of the product and packaging where possible.
Returns & Refunds
Do you accept returns?
Yes, returns may be accepted depending on the reason for the return and the applicable UK consumer rights.
For products that arrive damaged or faulty, please contact us as soon as possible.
For online consumer purchases, statutory cancellation rights may also apply even where a product is not faulty.
Please see our Return and Refund Policy for full details.
How long do I have to report a damaged product?
For products that arrive damaged, we ask customers to contact us within 30 days of the delivery date.
Please provide your order number and photographs or other evidence of the damage.
How long does a refund request take to review?
We normally review refund requests within 7 business days after receiving the relevant information or returned product, as applicable.
Once a refund is approved, the time for the money to appear in your account may depend on your payment provider or bank.
How will I receive my refund?
Approved refunds are normally returned to the original payment method used for the purchase.
What if my camera is faulty?
If your camera is faulty, please contact us with your order number and a description of the problem.
Depending on the circumstances and your statutory rights, we may offer a repair, replacement, refund, or another appropriate remedy.
Payment & Security
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment must be successfully authorised before an order can be processed and dispatched.
Is my payment information secure?
Payments are processed using the payment services available through our checkout.
Linsora does not normally have access to your complete payment card details when these are processed directly by a third-party payment provider.
Contact
How can I contact Linsora?
For questions about products, orders, shipping, returns, or refunds, please contact us through the contact information provided on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Linsora
34 Plantation Ave
Aylestone
Leicester
LE2 8PQ
United Kingdom
Linsora.shop
Where can I find your store policies?
You can find our main policies on the relevant pages of Linsora.shop, including our:
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Shipping Policy
- Contact Information
- Legal Notice