Privacy policy

At Linsora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Linsora collects, uses, stores, and protects personal information when you visit or purchase from Linsora.shop.

1. Who We Are

Linsora
34 Plantation Ave
Aylestone
Leicester LE2 8PQ
United Kingdom

Website: Linsora.shop

For privacy-related questions, please contact us using the contact details provided on our Contact Information page.

2. Information We Collect

When you visit or use our website, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order details
Payment-related information
Information you provide when contacting us
Device and browser information
IP address
Website usage information
Cookie and similar technology information

We only collect information that is reasonably necessary for the operation of our business and website.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery
Process payments
Communicate with you about your orders
Respond to customer service enquiries
Process returns, refunds, and complaints
Maintain and improve our website
Prevent fraud and protect our website
Comply with legal and regulatory obligations
Send marketing communications where you have provided the required consent or where otherwise permitted by law

4. Payment Information

Payments may be processed by third-party payment providers.

Linsora does not normally have access to your full payment card details where payment processing is handled directly by a third-party payment provider.

Your payment information is processed according to the relevant payment provider's privacy and security policies.

5. Sharing Your Information

We may share necessary personal information with trusted service providers where this is required to operate our business.

These may include:

Shopify and technology service providers
Payment processors
Delivery and courier companies
Website and analytics providers
Fraud prevention providers
Professional advisers
Government authorities or law enforcement where legally required

We do not sell your personal information.

6. Cookies

Linsora.shop may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing activities where applicable.

Some cookies may be placed by third-party service providers.

Where required by law, we will request your consent before using non-essential cookies.

7. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, offers, promotions, or other updates from Linsora.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Different categories of information may be retained for different periods depending on the purpose and applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on the circumstances, you may have rights under UK data protection law, including rights to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where applicable
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.